Cancellation policy

Purchase Options & Cancellation Policy

At Coffee Crate, every order is roasted and prepared with care. We want your experience to be smooth, transparent, and built on trust. This policy explains how purchases work for our subscriptions and pre-orders, and how you can make changes or cancellations when needed.

Subscriptions

Our subscriptions make it easy to enjoy fresh, specialty-grade coffee on your schedule. When you subscribe, you receive repeat deliveries based on the frequency and duration you select.

Your payment details are stored securely, and you will be charged automatically for each delivery unless you choose to prepay. Some subscriptions may renew automatically at the end of their term so you never miss your favorite coffee.

You can cancel, skip, or adjust your subscription at any time. Simply open your order confirmation email and follow the link to manage your subscription, or access it through your Coffee Crate account.

If you need help adjusting or canceling your subscription, you can also contact our support team through our website.

See our Returns and Refund Policy for more information on returns and refunds related to subscription orders.

Pre-Orders

From time to time, Coffee Crate may offer pre-orders for upcoming roasts, limited releases, or special crates. When you place a pre-order, you are reserving a product that is not yet in stock but will be fulfilled as soon as it becomes available.

Depending on the product, we may collect full payment or a partial deposit at checkout and securely store your payment method until your order is ready to ship.

You can cancel a pre-order at any time before it has been fulfilled. Once a pre-order has shipped, cancellations are no longer available, but you can request a refund or exchange in line with our Returns and Refund Policy.

Merchandise Exchanges

For Coffee Crate merchandise such as apparel, mugs, or accessories, we will gladly exchange items for a different size or style as long as:

  • The item is unworn and unwashed

  • Original tags are attached

  • The item is returned within 14 days of delivery

To start an exchange, reach out to our support team with your order number and details. Please note that customers are responsible for return shipping unless the item arrived damaged or incorrect.

At Coffee Crate, we believe every day is a new beginning, and we are here to make sure every part of your coffee experience feels right.