Coffee Crate Return & Refund Policy

At Coffee Crate, we want every order to bring joy. If something isn’t right, we’ll do our best to make it right.

Coffee (Perishable Goods)

Our coffee is roasted fresh to order, so it cannot be returned once shipped. If your order arrives damaged, incorrect, or you believe there’s a problem, please contact us within 10 days of receiving your order at help@coffeecrate.us. We’ll gladly review and make it right.

Merchandise (Mugs, Apparel, and Other Goods)

For non-perishable items, you may request a return within 10 days of receiving your order. To be eligible, items must be:

• Unused and in their original condition

• In the original packaging

• Accompanied by a receipt or proof of purchase

To start a return, email help@coffeecrate.us. If approved, we’ll provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Non-Returnable Items

• Fresh roasted coffee (unless damaged or incorrect)

• Gift cards

• Sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately. We’ll make it right with a replacement or refund.

How to Contact Us About a Return or Issue

When emailing help@coffeecrate.us , please include:

• Your order number

• The item(s) in question

• A brief description of the issue

• Photos (if the item arrived damaged or incorrect)

This helps us resolve things quickly and get you taken care of.

Refunds

If a refund is approved, it will be issued to your original payment method. Refunds typically take up to 10 business days to appear, depending on your bank or card provider.

Questions

If you ever have trouble with a return, or just need help with your order, please reach out to us at help@coffeecrate.us. We’re here to serve you.